Frequently Asked Questions
1. About Our Mangoes
Q: What makes Devgad and Ratnagiri Alphonso mangoes special?
A: Devgad and Ratnagiri Alphonso mangoes are known for their rich flavor, creamy texture, and sweet aroma. Grown in the unique climatic conditions of these regions, they are considered the finest Alphonso mangoes in the world.
Q: Are your mangoes naturally ripened?
A: Yes, our mangoes are naturally ripened on the tree and are free from harmful chemicals or artificial ripening agents.
Q: Do you use any chemicals or pesticides?
A: No, we work directly with farmers to ensure our mangoes are chemical-free and grown using natural farming practices.
2. Ordering and Payment
Q: How can I place an order?
A: You can place an order online through our website hapuscompany.com. We accept payments via UPI, Credit/Debit Cards, and Net Banking.
Q: Can I cancel my order?
A: Yes, you can cancel your order within 3 hours of placing it. Once the order is shipped, cancellations cannot be processed.
Q: Is my payment information secure?
A: Absolutely! We use secure payment gateways to ensure your payment information is protected.
3. Shipping and Delivery
Q: Which cities do you deliver to?
A: We currently deliver to Mumbai, Pune, Bangalore, and Hyderabad.
Q: How long does delivery take?
A: Orders are shipped within 24 hours (excluding Sundays and Government holidays) and delivered within 2 to 4 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking link via Email, WhatsApp, or SMS. You can also track your order on our website using your Order ID or Tracking ID.
4. Damaged or Spoiled Mangoes
Q: What should I do if I receive damaged or spoiled mangoes?
A: Inspect the entire lot and report the issue within 12 hours of delivery. Send us clear pictures of the affected mangoes along with your Order Number via WhatsApp or Email. We’ll process a full refund for the affected mangoes within 2 to 4 business days.
Q: Do you accept returns?
A: Due to the perishable nature of mangoes, we have a no-return policy. However, we offer refunds for damaged or spoiled mangoes as per our policy.
5. Miscellaneous
Q: Do you offer discounts or promotions?
A: Yes, we occasionally run promotions and discounts. Follow us on social media or subscribe to our newsletter to stay updated!
Q: Can I order in bulk for gifting or events?
A: Absolutely! For bulk orders, please contact us directly at:
📱 WhatsApp: +91 95340 96701
📧 Email: hapuscompany@gmail.com
Q: How can I contact customer support?
A: You can reach us via:
📱 WhatsApp: +91 95340 96701
📧 Email: hapuscompany@gmail.com
📍 Address: J469, Fruit Section, APMC Market, Sector-19, Turbhe, Navi Mumbai, Maharashtra - 400703, INDIA
If you have any other questions, feel free to reach out to us. We’re always happy to help!